Pinco Registration & Verification: Guide for Canada

All new players in Canada qualify for a welcome offer upon completing the Pinco registration process. Two separate bonuses are available: one for casino play and one for sports betting, each with its own qualifying deposit and terms.

Logging in to your Pinco account takes seconds and gives you immediate access to your balance, active bonuses, bet history, and account settings. The login method you use depends on how you completed your original sign-up.

1. Open the Pinco website or mobile app and click the “Log In” button in the top right corner of the screen.
2. Enter the credentials linked to your registration method: your email address and password, or your registered mobile number and the OTP sent via SMS.
3. If you registered via social account, select the corresponding social login option and authenticate through your provider.
4. If two-factor authentication is enabled on your account, enter the verification code sent to your registered device to complete access.

Once logged in, your full account dashboard is available immediately, including pending withdrawals, bonus status, and betting slip history.

The Pinco mobile app is available for Android devices and can also be accessed as a mobile-optimised site on iOS. The app provides the same full registration experience as the desktop version, including access to all bonuses, the sportsbook, and the live casino.

1. Download the App: Visit the Pinco website on your Android device, navigate to the app download section, and install the APK file. iOS users can access the full platform directly through the mobile browser without a separate download.
2. Open the App and Tap “Register”: Launch the app or mobile site and tap the “Register” button on the home screen to open the sign-up form.
3. Select Your Registration Method: Choose to register via email, mobile phone number, or one-click social account. Enter the required credentials for your chosen method.
4. Complete Your Personal Details: Fill in your full name, date of birth, and Canadian residential address. Select CAD as your account currency.
5. Confirm Your Account: Enter the verification code sent to your email or phone number to activate your account.
6. Log In and Access Your Account: Sign in immediately after confirmation. Your dashboard, bonuses, and the full game and betting catalogue are accessible right away.

The entire mobile registration process takes under three minutes, and your account is fully functional as soon as you verify your contact details.

Document verification protects your account and ensures that withdrawals are processed to the correct, verified individual. The Pinco compliance team may request documents at registration, before your first withdrawal, or during periodic account reviews. All submitted files are handled securely and reviewed only by authorised compliance personnel.

• Proof of Identity: A valid government-issued photo ID such as a Canadian passport, provincial driver’s licence, or national identity card;
• Proof of Address: A utility bill, bank statement, or official government correspondence dated within the last 90 days showing your full name and current address;
• Payment Method Verification: A photo of your debit or credit card with the middle eight digits obscured, or a screenshot confirming ownership of an e-wallet or cryptocurrency wallet;
• Source of Funds: In some cases, a bank statement or payslip may be requested to confirm the origin of deposited funds;
• Selfie with ID: A photo of you holding your identity document may be requested to confirm document authenticity.

The specific documents required may vary based on your account activity, deposit amounts, and individual verification needs.

If you need to close your Pinco account, the process can be initiated through customer support or directly through your account settings. Before submitting a deletion request, ensure all active bonuses are settled and any remaining balance is withdrawn.

1. Log in to your account and navigate to the account settings or responsible gambling section.
2. Locate the account closure or self-exclusion option and select “Close Account” or an equivalent option in the menu.
3. If the option is not available in your settings, contact the Pinco support team via live chat or email and submit a formal account closure request with your registered email address and the reason for closure.
4. Confirm the deletion request when prompted. You will receive an email confirmation once your account has been permanently closed.

The Pinco support team is available around the clock, 24 hours a day, 7 days a week, to assist Canadian players with any registration, login, or verification issue. Support is available in English and can be reached through the following channels:

• Live Chat: Accessible directly on the Pinco website and mobile app for immediate assistance with account access, registration errors, and document submission;
• Email Support: Send detailed queries or attach verification documents to the official support email address listed in the Help section of the platform;
• Help Centre / FAQ: A searchable knowledge base covering common registration, login, bonus activation, and KYC topics is available on the platform without requiring login.