Pinco Privacy Policy

When users interact with the Pinco platform, various categories of personal information may be collected. This collection occurs at different stages, including account registration, day-to-day platform use, financial transactions, and customer support interactions. The purpose of collecting this information is to provide a functional, secure, and personalized experience.

Account and Identity Information

At the point of registration, users are typically asked to provide identifying details necessary for account creation and verification. This may include:

• Full legal name;
• Date of birth;
• Email address;
• Residential address;
• Government-issued identification documents.

This information is used to verify user identity, confirm age eligibility, and satisfy applicable regulatory requirements.

Contact and Communication Details

Contact information such as email addresses and phone numbers is collected to facilitate account communications, notifications, and support correspondence. Users may also provide preferences regarding how they wish to be contacted.

Transaction and Financial Records

All deposits, withdrawals, wagers, and account balance changes generate transaction records. These records are maintained for operational purposes, financial auditing, and compliance with applicable reporting requirements.

Device and Technical Data

When users access the platform, technical data about their device and connection may be collected automatically. This can include:

• IP address;
• Browser type and version;
• Operating system;
• Device identifiers;
• Session timestamps.

This information supports platform security monitoring and helps optimize the website experience across different devices.

Website Usage Data

Navigation behaviour, page visits, feature interactions, and session duration may be tracked to understand how the platform is used. This data assists in improving functionality and identifying areas for enhancement.

Customer Support Interactions

When users contact support, the content of those communications, including submitted queries, attachments, and correspondence history, may be retained. This allows support teams to manage ongoing issues and maintain accurate records of resolved matters.

Personal information collected through the Pinco platform serves a range of operational, security, and service-related purposes. The use of data is guided by the goal of maintaining a functional, secure, and compliant platform for all registered users.

Account Management

User data is used to create and maintain individual accounts, process registration details, manage login credentials, and ensure that account settings reflect each user’s preferences and history.

Service Delivery

To provide access to casino games, sports betting markets, and other platform features, certain personal and account-related details are required. This information enables the platform to personalize content and deliver relevant services based on account status and activity.

Transaction Processing

Financial information is used to process deposits and withdrawals, verify payment methods, and maintain accurate records of all account transactions. Secure and accurate processing of financial activity depends on the availability of verified user data.

Security Monitoring and Fraud Prevention

User data plays a central role in protecting accounts and the broader platform from unauthorized access, suspicious activity, and fraudulent behaviour. Monitoring systems use account information, session data, and transaction patterns to identify and respond to potential threats.

Customer Support

Personal information on file enables support teams to verify user identity, access account history, and provide informed assistance. Maintaining communication records also helps ensure consistency and accountability across support interactions.

Marketing Preferences

Where users have opted in to receive promotional communications, relevant offers and updates may be sent using contact details on file. Users retain the ability to adjust or withdraw marketing consent at any time through account settings.

Platform Improvements

Aggregated and anonymized usage data may be analysed to identify trends, improve platform features, and guide decisions about future development. This analysis does not rely on individually identifiable information.

Cookies are small data files stored on a user’s device when visiting a website. The Pinco platform uses cookies and similar tracking technologies to support core website functions, improve the overall experience, and gather information about how the platform is used.

Types of Cookies Used

Several categories of cookies may be active on the platform:

• Essential cookies: Required for basic website functionality, including session management and secure login processes;
• Preference cookies: Store user settings and preferences so they are retained between visits;
• Analytics cookies: Collect aggregated data about user behaviour, such as pages visited and time spent on the platform, to support performance analysis;
• Advertising and targeting cookies: Used to present relevant promotional content based on browsing behaviour, where applicable.

How Cookies Improve the Experience

Cookies help the platform remember returning users, maintain session continuity, and load content efficiently. Without certain cookies, the platform may not function correctly or may require users to re-enter preferences on each visit.

Managing Cookie Preferences

Users can manage cookie preferences through their browser settings. Most modern browsers allow users to block or delete cookies, though doing so may affect some platform features. Cookie consent tools may also be available on the platform itself, allowing users to adjust which categories of cookies are active.

Third-Party Tracking Technologies

Third-party analytics and advertising partners may deploy their own cookies when users access the platform. These technologies are subject to the privacy policies of the respective third parties, and Pinco does not control how such data is handled by those parties.

User information collected through the Pinco platform is not sold to third parties. Sharing of personal data with external parties occurs in limited circumstances, primarily to support the operational requirements of the platform and to comply with applicable legal obligations.

Service Providers

Third-party service providers that support platform operations may receive access to certain user data. These providers operate under contractual obligations that restrict their use of data to the specific services they are contracted to deliver. Common categories include:

• IT infrastructure and hosting providers;
• Customer support platforms;
• Email and communication services;
• Analytics and performance monitoring tools.

Payment Processors

Financial transactions require interaction with payment processing partners. These entities receive transaction-related data necessary to authorize, process, and record deposits and withdrawals. Payment processors operate under their own regulatory frameworks and security standards.

Identity Verification Partners

To fulfil know-your-customer (KYC) and age verification requirements, user identification documents and personal details may be shared with specialized verification service providers. This process is a standard regulatory requirement for licensed online gaming platforms.

Regulatory and Legal Disclosure

Personal information may be disclosed to regulatory bodies, law enforcement agencies, or other authorities when required by law or in response to a valid legal request. Such disclosures are made only to the extent necessary to satisfy the applicable obligation.

Analytics Providers

Aggregated or anonymized data may be shared with analytics providers to assess platform performance and user engagement. Where possible, data shared for analytics purposes does not include directly identifiable personal information.

Financial information shared during deposits, withdrawals, and other transactions is treated with a high level of care. The handling of payment data on the Pinco platform is designed to support accurate processing, prevent unauthorized activity, and maintain the integrity of all financial records.

Secure Payment Processing

All payment transactions are processed through encrypted connections. Personal financial details, including payment method information, are handled by qualified payment processing partners that operate under established security standards. The platform does not store full card numbers or sensitive banking credentials on its own servers.

Transaction Monitoring

Transaction records are maintained for every deposit, withdrawal, bonus credit, and wager. These records support account transparency, allow users to review their financial history, and provide the documentation necessary for financial auditing and regulatory reporting.

Fraud Prevention Measures

Transaction patterns and payment behaviour are monitored to detect unusual activity that may indicate fraud, account compromise, or other risks. Where suspicious activity is identified, the platform may take steps to verify the legitimacy of transactions before they are completed.

Verification Procedures

Before processing withdrawals or large transactions, the platform may request additional identity or payment verification. This step is intended to confirm that the person initiating a transaction is the verified account holder, protecting users from unauthorized use of their accounts.

Retention of Financial Records

Transaction data is retained for periods consistent with legal and regulatory requirements. This includes maintaining records that may be needed for tax reporting, regulatory audits, or dispute resolution.

Personal information collected through the Pinco platform is stored in secure environments and retained for defined periods based on operational necessity and applicable legal requirements.

Where Data Is Stored

User data may be stored on servers located within Canada or in other jurisdictions, depending on the infrastructure used to support platform operations. Storage facilities are selected based on their ability to meet applicable data security standards.

Retention Periods

The length of time personal information is retained depends on the nature of the data and the purpose for which it was collected. Common factors that influence retention periods include:

• The duration of an active account relationship;
• Legal or regulatory requirements specifying minimum retention periods;
• Ongoing investigations, disputes, or legal proceedings;
• Financial record-keeping obligations.

Account History Preservation

Transaction records, account activity logs, and communication history are preserved throughout the active period of a user’s account. In many cases, these records continue to be retained for a specified period following account closure, in line with applicable requirements.

Data Deletion

Once the applicable retention period has elapsed and there is no outstanding legal or regulatory reason to retain the data, personal information is deleted or rendered permanently non-identifiable. Users may also submit requests for data deletion, subject to the conditions described in the User Rights section of this policy.

Backup Systems

Data stored in backup systems may be retained for additional periods beyond standard retention timelines. Backup copies are maintained for system recovery purposes and are subject to the same access controls as primary data storage.

Protecting the personal information of users is a priority across all aspects of the Pinco platform. A range of technical and administrative safeguards is in place to reduce the risk of unauthorized access, data loss, and security breaches.

Encryption

Data transmitted between users and the platform is protected using industry-standard encryption protocols. This applies to both account login processes and the transmission of financial information during transactions.

Secure Connections

All interactions with the platform occur over secure HTTPS connections, ensuring that data exchanged between users’ devices and the platform’s servers is protected during transit.

Access Controls

Access to personal data within the platform’s systems is restricted to authorized personnel who require it to perform specific operational functions. Role-based access controls limit exposure of sensitive information to only those with a legitimate need.

Account Protection Measures

Users are encouraged to protect their accounts through strong, unique passwords and to take advantage of any available account security features. The platform also implements session management controls that help prevent unauthorized access to active accounts.

Monitoring Systems

Continuous monitoring of platform activity helps identify potential security incidents, unusual access patterns, and other indicators of compromise. Monitoring systems are designed to detect and respond to threats in a timely manner.

Incident Response

In the event of a data security incident that may affect user information, the platform maintains procedures for assessing the scope of the incident, containing the impact, and notifying affected users and relevant authorities in accordance with applicable legal obligations.

Limitations

No security system is completely impenetrable. Users are advised to take reasonable precautions to protect their own account credentials and to report any suspected unauthorized account activity promptly.

Users of the Pinco platform have a number of rights related to their personal information. These rights reflect the platform’s commitment to transparency and user control over data held on their behalf. The availability and scope of specific rights may vary depending on applicable Canadian privacy laws.

Access to Personal Information

Users may request a copy of the personal information held about them by the platform. This request allows individuals to review what data has been collected and how it is associated with their account.

Correction of Inaccurate Information

If a user believes that personal information on file is inaccurate or incomplete, a correction request may be submitted. The platform will review and, where appropriate, update the relevant records.

Marketing Preferences

Users who have opted in to receive promotional communications retain the right to withdraw that consent at any time. Marketing preferences can typically be adjusted through account settings or by contacting customer support directly.

Data Deletion Requests

In certain circumstances, users may request that their personal information be deleted. Such requests are evaluated in light of any ongoing legal, regulatory, or operational obligations that may require certain data to be retained. Where deletion is permissible, it will be carried out within a reasonable timeframe.

Account Management Options

Users can manage several privacy-related settings directly through their account, including communication preferences and certain data sharing options. For matters that cannot be addressed through self-service tools, the support team is available to assist.

Submitting a Privacy Request

Requests related to personal information can be submitted through the platform’s designated contact channels. Users should provide sufficient detail to allow the request to be processed accurately. Verification of identity may be required before any action is taken.

The Pinco platform may transfer, process, or store user information in jurisdictions outside of Canada. This occurs as a natural consequence of operating a global online platform that relies on service providers and infrastructure distributed across multiple countries.

Reasons for International Transfers

Personal information may be transferred internationally for a variety of operational reasons, including:

• Use of cloud-based hosting and storage infrastructure located outside Canada;
• Engagement with third-party service providers operating in other countries;
• Cross-border payment processing by international financial partners;
• Technical support and platform development activities conducted in other jurisdictions.

Safeguards for International Transfers

When personal data is transferred to jurisdictions outside Canada, reasonable safeguards are implemented to ensure that the data continues to be handled responsibly. Common protective measures include:

• Contractual obligations requiring recipient parties to maintain data protection standards;
• Selection of service providers that operate in jurisdictions with recognized data protection frameworks;
• Data transfer agreements that outline the responsibilities of all parties involved.

Awareness for Users

Users should be aware that personal information transferred to other jurisdictions may be subject to the laws of those countries, which may differ from Canadian privacy legislation. The platform endeavours to ensure that such transfers do not compromise the protection afforded to user data under applicable Canadian standards.

The Pinco platform is intended exclusively for adults who meet the minimum age requirements established by applicable law in their jurisdiction. In most Canadian provinces and territories, this means users must be at least 19 years of age, though the minimum age may vary by region.

Age Restrictions

Account registration and participation in any real-money gaming or betting activity on the platform is strictly limited to eligible adult users. The platform does not permit individuals below the legal gambling age in their jurisdiction to create accounts or access regulated gaming services.

Verification Procedures

As part of the account verification process, users are required to confirm their age and provide documentation to support that confirmation. This step is designed to prevent underage individuals from gaining access to the platform and its services.

No Knowing Collection of Minors’ Data

The platform does not knowingly collect personal information from individuals who are below the legal age of majority. If it is identified that an account has been created by or on behalf of an underage individual, the account will be closed and any associated personal data will be deleted in accordance with applicable requirements.

Reporting Concerns

If a user or parent believes that a minor has registered an account on the platform, the matter should be reported to the support team immediately so that appropriate action can be taken without delay.

The privacy practices of the Pinco platform may evolve over time in response to changes in applicable law, regulatory guidance, platform features, or industry standards. This policy is reviewed periodically to ensure it remains accurate and complete.

Reasons for Policy Revisions

Updates to this policy may be made for a range of reasons, including:

• Changes to Canadian or international privacy legislation;
• Introduction of new platform features that affect data collection or processing;
• Updates to third-party service providers or data handling arrangements;
• Revisions to internal data governance practices;
• Guidance from regulatory authorities.

How Users Are Informed

When significant changes are made to this policy, users may be notified through email, an in-platform notification, or a prominent notice on the website. The updated policy document will be made available on the platform and will include a revision date so users can identify when the most recent changes were made.

Reviewing the Policy

Users are encouraged to review this policy periodically, particularly after receiving any notification of updates. Continued use of the platform following the publication of a revised policy generally indicates acceptance of the updated terms. For any questions about policy changes, users may contact the support team through the available communication channels.

This section provides a brief overview of the key privacy principles that govern how personal information is handled on the Pinco platform. It is intended as a reference summary and does not replace the full content of this policy.

Data Collection

Personal information is collected at registration, during account activity, through financial transactions, and via customer support interactions. The types of data collected include identity details, contact information, transaction records, device data, and usage information.

Information Usage

Collected data is used to manage accounts, deliver platform services, process transactions, prevent fraud, provide customer support, honour marketing preferences, and improve the platform based on aggregated usage analysis.

Security Measures

User information is protected through encryption, secure connections, access controls, and continuous monitoring. Incident response procedures are in place to address potential security events in a timely manner.

Data Sharing

Personal information is shared with third parties only where necessary to support platform operations or satisfy legal and regulatory obligations. Data is not sold to external parties.

User Rights

Users have rights regarding their personal information, including the right to access, correct, and request deletion of data held about them, subject to applicable legal requirements. Marketing preferences can be adjusted at any time.

Policy Updates

This policy is subject to periodic revision. Users are encouraged to review it regularly and to contact the support team with any questions about how personal information is collected, used, or protected on the platform.